Reference

Our Terms Shape How Your Account Works

When you open an account with us, these terms define how deposits, withdrawals, gameplay and account security operate.

Account ownership rulesPayment & withdrawal policyDispute resolution path
Explore the Lobby Read FAQ
royaltoto link Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About Policy Questions

Live Chat Support Open the chat widget in the bottom-right corner of your account lobby. Our team responds to policy questions during support hours, seven days a week, 08:00 to 22:00 Indonesia time.
Email Escalation Send detailed policy questions to [email protected]. Include your account username and transaction ID if your query concerns a specific deposit or withdrawal.
Account Settings Visit Settings > Account & Agreements in your lobby to review the full terms document, download a copy, or request a change to your account restrictions or withdrawal limits.
SECURITY & YOUR DATA

How We Protect Your Account & Information

Data Encryption

All transactions and personal details are encrypted end-to-end. Payment data for DANA, OVO, GoPay and QRIS flows through PCI-compliant gateways we do not store directly on our servers.

Cookie & Tracking Policy

We use cookies to remember your login and game preferences. You can disable non-essential cookies in your browser settings without losing account access, though some lobby features may load slower.

Account Access Controls

Two-factor authentication is optional but available in Settings. We recommend enabling it if you play from multiple devices or share a home network with others in Makassar, Denpasar or elsewhere.

Data Retention & Deletion

We retain your account data while your account is active, plus twelve months after closure for dispute resolution. Request permanent deletion through support; some records remain per local regulation.

Third-Party Sharing

We do not sell your data. We share transaction details only with payment processors, anti-fraud providers, and regulators where local law permits. You receive a copy of any shared data upon request.

Policy Change Notices

Changes to these terms are notified by email and in-lobby banner at least fourteen days before they take effect. Continuing to play after the notice date confirms your acceptance of the updated terms.

Your Rights & Responsibilities Explained

You may close your account anytime through Settings > Account Closure. Any remaining balance is returned to your original payment method — DANA, OVO, GoPay or QRIS — within five business days. Closed accounts cannot be reopened; you must register a new account if you wish to return.

Yes. These terms hold the account owner liable for all transactions. If someone else used your account without permission, report it to support within twenty-four hours with proof. We may reverse fraudulent transactions, but subsequent plays remain your responsibility under the terms.

Once a deposit is confirmed in your account balance, it cannot be returned as cash unless local law requires a refund or we identify a system error. Unused balance remains in your account for future play until you withdraw it or close the account.

You have thirty days from the date of the disputed transaction or game result to file a claim through our support portal. Include your game ID, time stamp and a description of the issue. Claims filed after thirty days are reviewed at our discretion but not guaranteed resolution.

You confirm you are of legal age and are not playing from a jurisdiction where online gaming is prohibited by local law. We reserve the right to suspend or close accounts that breach these terms, including repeated disputes, self-imposed limits you override, or pattern behaviour that suggests problem usage.

Yes. Go to Settings > Account Limits and set a daily, weekly or monthly withdrawal ceiling or deposit cap. These limits take effect immediately and require your confirmation via email to change. Some limits are irreversible for a set period under these terms.

Contact our support team through Settings > Account & Agreements or email [email protected] with your question. Major term clarifications or proposed changes can be escalated to our compliance team for a written response within seven business days.

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